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Job type
Fulltime job
Brussels, Belgium
Front Office concierge, Front Office reception, Guest Relations
English, French, Dutch (optional)
Starting in
February 2018
Positions available
Pay range
Not specified
Other benefits
Not specified


The receptionist is the first contact person that the client encounters within the hotel. He is mainly in charge of greeting and welcoming the client when the latter arrives, which corresponds to the first step of the guest's experience. This function is very important, as the receptionist represents a real point of reference for the client and an answer to all his questions or requests. The receptionist assists the client in case there is a problem throughout the stay. The receptionist follows the client at each step of his stay, day and night, from his arrival to his departure.

Duties & Responsibilities
-Do the check-in and check-out, give the magnetic cards to the clients
-Assist the clients for their departure
-Prepare invoices and make the payments
-Record arrivals and departures
-Manage the reservations planning
-Answer the phone, receive calls and transfer them to the appropriate staff within the hotel
-Answer e-mails or transfer them to the appropriate staff within the hotel
-Ensure that the clients' needs are satisfied throughout their stay
-Answer all questions from the guests
-Satisfy all requests from the guests
-Give advice to the clients concerning the interesting places, bars, restaurants, museums and others
-Stock items of value from the clients, their luggage, jackets and others
-Arrange wake-up calls if needed
-Organize guests' transport for visits outside of the hotel
-Call a taxi if necessary


-A minimum of 2 years experience
-Good communication capabilities (written and spoken)
-Adaptability and flexibility
-Politeness and courtesy
-Excellent presentation
-Self-control and calm
-Fluent in French and English, Dutch is a real asset

Hôtel Progress

The best place to discover the city center
The Progress Boutique Hotel offers a perfect balance of comfort and personal service combined with upscale amenities and central location in Brussels.

This harmonious approach to our guests' pleasure is further enhanced by our devotion to creating an atmosphere of intimacy, aesthetics and relaxation in our spacious public areas.

Personal service and devotion by our staff to your comfort and convenience is a key factor to our hospitality approach. Business and recreation travelers enjoy true hospitality in one of Brussels very few boutique hotels.

The Progress is a newly constructed city hotel, offering 57 deluxe double non-smoking rooms and suites, fully air-conditioned and with all imaginable state-of-the-art comfort in rooms and public spaces alike.
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