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Job type
Fulltime job
Location
Brussels, Belgium
Department
Front Office reception
Languages
French, English (optional)
Starting in
As soon as possible
Pay range
Not specified
Accommodation
Not specified
Other benefits
Not specified

Resume

Description

Job overview

Under the general direction of the Front Office Manager, and within the limits of the hotel’s policies and procedure, assists in the forward planning of the department which includes Duty Manager, Guest Relations, Reception, Telephone Services and Concierge operations. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service. Finds opportunities to grow into room division role.

At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.

 

Duties and responsibilities

Financial returns:

·      Under the assistance of the senior Finance Manager co-ordinate the preparation of the Departmental annual budget and work to achieve the budget by monitoring and  controlling the departmental operations, considering revenue and expenditure

·      On an ongoing basis, control and analyse departmental costs to ensure performance against budget; implementing corrective measures where necessary to produce positive business results

·      Effectively manage staffing costs by preparing efficient work schedules in line with legal requirements

People:

·      Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include assisting your Line Manager to:

o   Plan for future staffing needs

o   Recruit in line with company guidelines

o   Prepare detailed induction programmes for new staff

o   Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation

o   Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs

o   Actively work at developing your staff and identify high potentials 

o   Maintain training records for all direct reports and ensure they do the same for their staff

o   Coach, counsel and discipline staff, providing constructive feedback to enhance performance

o   Regularly communicate with staff to maintain good relations

 

Guest experience:

·      Demonstrate service attributes in accordance with industry expectations and company standards including:

o   Being attentive to Guests

o   Accurately and promptly fulfilling Guests requests

o   Anticipate Guests needs

o   Maintain a high level of knowledge which affects the Guest experience

o   Demonstrating a ‘service’ attitude

o   Taking appropriate action to resolve guest complaints

·      Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers 

Requirements

See description

Crowne Plaza Brussels Airport

The contemporary Crowne Plaza Brussels Airport is located a stone’s throw away from Belgium National Airport and next to the Brussels Ring, which connects to all major capitals in the Benelux.

The hotel is part of “The Corporate Village” which consists of 76,000 m2 office space and is home to many national and international companies.
All 315 guest rooms, including a range of suites and a Club Floor, are designed using the latest trends and are the perfect haven of peace.
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